1. Introduction

At Secured Volts NY, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our security system services including installation, monitoring, and support.

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2. Information We Collect

We may collect the following personal and business information:

• Name, phone number, and email address
   

• Service address and billing address
   

• Business name and contact person (for commercial clients)
   

• Payment information
   

• Security system preferences and service history
   

 

3. How We Use Your Information

We use your information to:

• Provide quotes, schedule services, and complete installations
   

• Send invoices
   

• Send service updates, appointment reminders, and relevant communications
   

• Offer customer support and technical assistance
   

• Improve our website and offerings
   

 

4. SMS/Text Messaging

If you opt in to receive SMS updates:

• You may receive appointment reminders, service alerts, or project updates.
   

• SMS consent is not shared with third parties or affiliates for marketing purposes.
   

• Message frequency may vary. Standard message and data rates may apply.
   

You may opt out at any time by replying “STOP.”

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5. Sharing of Information

We do not sell or rent your personal information.
We may share your information with:

• Trusted third-party providers (e.g., CRM platforms)
   

• Government authorities if legally required
   

All shared data is limited to the extent necessary to perform services.

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6. Data Security

We use secure servers, encryption, and access controls to protect your data. While we implement strong safeguards, no online transmission is entirely risk-free.

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7. Data Retention

Your information is retained as long as needed to:

• Provide services
   

• Comply with legal and accounting requirements
   

• Maintain service records for support purposes
   

 

8. Your Rights

You have the right to:

• Access the personal data we have on file
   

• Correct inaccuracies
   

• Request deletion (where legally permissible)
   

Please contact us at info@securedvolts.com for these requests.

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9. Policy Updates

This Privacy Policy may be updated occasionally. Changes will be posted on this page with a revised date.

 

10. Contact Us

If you have any questions about this policy or how your data is handled, contact us:

Secured Volts NY
info@securedvolts.com
718-873-9516